
Working in the community palliative care team I don’t meet in person most of the patients that are under our team’s care. I often have to provide advice to people that I have never met and have to count on my staff members’ assessments as the basis of knowledge of each patient. This is how our specialist support is provided from a distance, this allows me to have about 350-380 patients under my consultant remote control supervision at any time. Often I will provide advice that will be conveyed to the patient and their family doctor to be actioned.
This is the story of someone I never actually met but whom I provided advice on, an elderly Jewish lady who was a Holocaust survivor. I never found out which concentration camp she had lived through but somehow she had stayed alive when many had not. Separated from her family whom she never saw again, made to endure hellish conditions, tattooed and emotionally scarred for life, she somehow made it through. She moved to New Zealand, married a local man, had children, and grandchildren and lived a rich and rewarding family life.
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