Tag Archives: communication

Palace of Care – No Surprises

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When I first met him he was still trying to be as independent as possible. He could’ve rung the bell and asked for water but instead, he walked to the family kitchen area to get the water himself. He refused to use the walker deigning to use only a simple cane. It took him 20 minutes to walk outside for cigarettes but the nicotine and his willpower continued to push him along. This was despite severe pain which was worsened by movement. He was determined to do things his way, the way he had always done things. Why should he change just because he had a terminal illness? He knew he was unwell and time might be short, he wanted to continue fighting as long as he could. He knew he might die but he would try his best not to. He was more worried about his partner. He had been trying to persuade her to see the counsellors but she was reluctant and wanted to concentrate on work. He was worried that she wasn’t aware of how unwell he was. He was still trying to look after her and wanted to prepare her for all possible outcomes, even the ones where he wasn’t around.

When I next reviewed him, two days later, he looked terrible. His pain had worsened, he had developed a bad headache, he was having fevers and couldn’t catch his breath. I was worried about him and I wasn’t sure if he would recover from this major deterioration. There seemed to be too much going on at once. Everything pointed towards worsened progressive disease. I talked about my concerns and that I would treat all of his symptoms aggressively. I told him that I would try my best to reverse things as much as possible but no matter what happened I would aim to make him comfortable. I offered to talk to his partner and I needed her to come in.

When she arrived I talked about what had led to his admission into hospice and updated her on his worsening situation. “Things keep on changing, the illness continues to worsen. I will try to reverse what is going on but I am worried that things might not improve. If things continue to deteriorate there might only be days to weeks left for him to live. We always work on a no surprises policy here.” He reached out his hands as he looked into her eyes and said, “I’m sorry love.” They hugged each other and the tears flowed.

I was asked back later when their closest family members came in. I met each of their siblings and their siblings-in-law. Their core support team throughout his whole illness. I shared the bad news with all six of them together. They asked about the rest of the family, some of whom were overseas. They asked, “Should we get them to come back as soon as possible?” I replied, “I’d rather people come and see you too early rather than too late. Working in hospice I see too late far too often.” They said they would make some calls.

Palace of Care – No place like home

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The trip home was great. He enjoyed it a lot. I was happy that I could help make it happen. He had not been home for weeks. Spending a few hours at home meant so much to him. He kept his eyes open the whole time, enjoying things as much as he could. Being able to see our home again was so important to him and to our children. When we came back to hospice he was exhausted but kept on smiling.

A lot has happened this week, he only stopped working on Monday. He had to tell his boss that he couldn’t work anymore. A big deal for him as he dedicated so much of his life to work. If he didn’t work he just didn’t feel like himself, it was the cause of a lot of our disagreements.

Yes, our church father did visit and anointed him. He can be contacted at any time. How much time do you think he has left? Only a few days? That’s what I thought. Please keep him comfortable, that’s all we want at this stage of his life.

Thank you.

Palace of Care – Travel Plans

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A few days before discharge he told us he wanted to go back to his hometown, many thousands of kilometres away. He wanted to see his relatives and friends one last time. He said that if he didn’t do this he would die with everlasting regret. A final visit to where he had grown up, a chance to taste his favourite foods again, in his favourite eating places. We thought he had a window of opportunity to successfully make the trip back home. We estimated that in the next months, he would become too unwell to travel. We encouraged him to make travel plans as soon as possible and offered to talk to his son. He declined our offer and wanted to discuss it with his son personally.

He said he would have to convince his son. His son wanted him to have further treatment as soon as possible. Our patient wasn’t convinced that the therapy would be effective, but he had tried for the sake of his family. The treatments had been hard to handle, with lots of side effects. If it was up to him, he wouldn’t want any further treatments, but his son still needed his support after a relationship break-up.

Over the next months, our patient didn’t go home but had more cycles of treatment. As his overall condition worsened he still talked about making his big trip home. Eventually, long-distance travel stopped being an option. The window of opportunity had slammed shut and even car trips around the country seemed too risky.

We received the news that our patient had been on a trip to another city when he suddenly deteriorated. He ended up dying in the local hospital, far from home. Making the return trip back of hundreds of kilometres would not have been easy for his family.

We wish him safe travels on his next journey.

Palace of Care – Gotta Work

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He loved to work. He said it made him happy. He said it took his mind away from what he was going through with his illness. The doctor had given him bad news. Time was going to be short, possibly only weeks left to live. He still wanted to work, he had asked his boss to bring in a laptop, and other work equipment. He said he wouldn’t do too much work, and that if he was too tired he would stop.

His wife looked doubtful and talked about trying to spend all her time with him, but he chose to work even when she was there. This was something that she couldn’t bear to watch. It had happened too often. She wanted me to tell him to stop working. I couldn’t tell this dying man not to do something that would make him happy. I tried to negotiate a compromise between them.

“I’m not here to tell you what to do. You’ve been told you might only have weeks left to live. How you use your time is up to you. I can’t make those decisions for you. You need to think about how you want to spend whatever time and energy you have left. I’m here to take away whatever stress I can. I don’t want you two arguing at this stage of your relationship. Why don’t we try to balance things out more? Your wife needs to take a break, maybe go home for a few hours a day. Why don’t you work when she has gone out? When she comes back, then it’s time to stop working. Do you both think that will work? My staff and I will keep an eye on you, we don’t want you overdoing it, and if it looks like you are exhausting yourself we will tell you to work less. Thank you both for agreeing to try this out. I will be checking in with you both, to see how much breaks/work you both have/do.”

I wasn’t sure how well it would go. It is hard not to be yourself after a lifetime of being in the role. People stay true to themselves right to the end. That being said just in the past days he had agreed to be baptised into his wife’s life-long religion. A huge change for a man who had been an atheist over his adulthood. I would try to keep an open mind and see what happened next.

Palace of Care – Shared Decision Making

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With advances in medical technology and treatments, there may be a lot of management options available. Whether any treatment is the right thing to do for the individual patient in front of you needs to be carefully considered. It may be easier to do something, rather than explaining why not doing something is the better option. It is best if a person can take part in the decision making but they don’t always have the opportunity as they may be too unwell.

He’d had many procedures and treatments over the past months. Some had been beneficial, others not so much, all of them painful. He was becoming better at saying, “No.” If it would improve his quality of life he might consider it, but if not he couldn’t see the point. He was already in a lot of pain. He couldn’t keep down his food let alone any medications. They didn’t work anyway. Maybe he had been too subtle with the doctors. They all seemed willing to help and had consulted other colleagues in the hospital to access further investigations. He wasn’t sure if he wanted them. There had been so many this year, and each of the results had indicated that everything was getting worse. He didn’t need it to be confirmed in a written report, he felt it in his bones, the deep fatigue that gnawed at him. Reducing him more each day.

Maybe tomorrow he would tell them how he truly felt. If he could get a word in…

Palace of Care – Somewhere Under The Rainbow

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She looked familiar but I couldn’t place her. Her dress was made of fabric which included all the colours of the rainbow. She said she wanted to tell us all a story and that she would try not to cry.

My husband knew he was dying, we both did. He was trying to decide which song to have played at his funeral. Somewhere over the rainbow came to mind but he couldn’t decide. Some time later when he was admitted to hospice the topic of song choice came up again. It was a sunny day and the light through the skylight shone through some crystals which were hanging from the ceiling. Projected onto the wall of my husband’s room was a rainbow. This confirmed the song choice as the right one.

Some months after his death, I missed him terribly and I would still talk to him as if he was still there. One afternoon I felt particularly low and I begged him to show me a sign that he was still there with me. The next day my neighbour showed me a photo she had taken the day before. It was a photo of our house, and above the house was a rainbow. Since then I have printed out and framed a copy of the photo and have hung it up on our living room wall. Whenever I need to talk to my husband I talk to the photo of the rainbow.

Palace of Care – Timing

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Where do you think you are at?

I’m so tired, it’s no good.

What did the hospital doctors tell you?

It was always bad news. Every time they came in there was more bad news.

One thing, after the other. It would be hard to keep up.

Yeah, it was.

Did they talk about how much time you had left?

No. They wouldn’t tell us.

They fobbed you off?

Yeah.

Would you like to know how much time you have left?

Yeah, please.

How much time do you think you have left?

Not much, I feel so weak. Days?

I think you’re probably right, maybe only days, but it could be much faster if the changes continue. You had a fever last night.

My legs and tummy are swollen too. The doctors talked about something called albumin being low.

Albumin can be a marker of how well a person is, normal levels are 35, yours is much lower.

I feel better since I came over to hospice. Being able to go outside is so good, I hadn’t been outside of the hospital for two months.

Is there anything else we can help you with?

Do you guys have any Coke, in a can?

Sure, we’ll arrange for some Coke for you. Ice?

Yes please.

Just let us know if we can help you with anything else. See you later.

Thanks, see you.

Palace of Care – Special Request

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Things keep on changing every day.

Nod.

Do you know what is going on?

Yes, she is getting worse.

Yes, the cancer is getting to be too much for her. It’s made her fall asleep.

Yes, the other doctor told us yesterday.

Do you guys usually go to church?

Yes doctor, but she hasn’t been for a long time because she’s been so sick.

Would you like a priest to come over.?

Yes, doctor, we have arranged for our pastor to come over.

Will he come with church members?

Yes. Doctor, can we please have a bigger room?

I’ll see what we can do. I’ll have to talk to some of my colleagues. I’ll do what I can.

Okay.

The things that have been making her uncomfortable are going to get worse. Her breathing is going to change. She’s going to get more sleepy. She doesn’t have much time left, she is dying.

Yes, Doctor, can we please have a bigger room? We are a big family and there are a lot of us who want to come in. Do you think you can help us doctor, please.

I will get onto it right away. In the meantime I’m going to review all of her medications. We want her as comfortable as possible. She’s had too much pain causing suffering.

Thank you Doctor.

You all take care.

It took a bit of negotiation and flexibility but the patient and family were moved into one of our bigger rooms. This allowed three generations of the family to spend the afternoon together with our patient. She died short hours later in the presence of her family.

Palace of Care – Limited Options

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He had felt trapped for two months. He had not felt sunlight on his skin for so long, his Vitamin D levels were depleted. The rest of his body had lost its reserves. Things had been touch and go during treatment for his first cancer, but this time around everything had been much worse. He couldn’t remember when he last felt himself. It seemed like everything that could go wrong had gone wrong. He had reached breaking point, he had to leave the hospital prison, even if it meant considering transfer to hospice.

He hadn’t had personal experience of hospice but people he knew in his homeland had given him a bad impression. He asked his wife and son to check the hospice out, to see if they would be suitable or not. They came back and have their approval, he decided to go for it. Then he had more bleeding, this held up his transfer a few more days. By this time he was ready not just to go, but to let go of life. All he wanted to was three things. To be outside and to feel grass underneath his bare feet. To taste his favourite fruit again, green apple. To eat an ice block. His digestive tract had been replaced by thousands of ulcers, gut rest had been ordered. This had been almost worse than being sick. Being ravenous but not allowed to eat or drink anything. Hunger and thirst tormented him night and day. Everything felt as black as what he had been vomiting up.

He wanted to go home, but everyone thought it was too hard. His family and the medical teams, they all thought it was a bad idea. He knew he was unstable, they had told him about how little time he had left. He had heard it all before during the treatment of his first cancer, but he had proven them all wrong. At the start of this new cancer he had been determined to fight it as hard as he had the other one. To hell and back, and then back to hell again.

That’s what it felt like this time around. Bad news, followed by bad news, followed by worse news, followed by the worst possible news. They thought he only had weeks left to live. They made him feel like they wanted him out of their ward as soon as possible. They had no treatments left for him. He was taking up a bed that someone else they could treat could make use of. Get out of here, you don’t deserve to be here as you have failed your treatments. That’s how he felt even though they had been polite enough when they had talked to him. The message in-between the lines was – you don’t belong here, please get out of our sight. You failure. You make us feel sad. Begone. Yesterday.

“Okay already, I am out of here as soon as possible.” He wasn’t 100% sure about hospice but they had sounded welcoming enough. He hoped they would help his family too. “Let’s get outta here!”

Palace of Care – Family Vigil

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I know you want to try to be with him the whole time but it is taking its toll on you.

Yes, my sons are worried about me, they don’t want me getting unwell too.

Yes, your husband would be worried about you too. He knows you have been here with him throughout this whole time. He might not be able to respond to you, but he knows you have been looking after him.

That’s what my sons and friends keep telling me too. I just want to be with him as much as possible, I think I can hold on a little longer. I didn’t get much sleep last night. I’m a light sleeper. Every time he made any sound I woke up.

Yes, you’ve been looking after him well but you look exhausted.

When his breathing changed last night I really thought he was about to die. I called my son in and he stayed with us. Then the breathing settled down and I told our son to go home and sleep as he had to work the next day. He went home at 2am. My other son is going to come back tonight.

That’s a good idea, to take it in turns. Your sons are looking after both of their parents. They can spend some time with their Dad too. If we see any signs that he is about to die we’ll call you back in, we always try our best to do so. Sometimes we don’t get any warning, but we’ll keep looking for signs.

Okay, it’s good that you will call.

Some people do wait until there is no-one left in the room before they go. That’s what happened with my Aunty. Our whole family made sure that she was never alone in the last two days of her life. She was only alone for five minutes when my other Aunty went to the toilet and that’s when she died. She was still trying to look after us all. I’ve seen it happen with so many families over the years. He knows that you’ve been with him all this time, deep in his heart he knows you’ve looked after him well. If you don’t enough rest he’ll be worried.

I’ll talk about it with my older son when he comes in later. He said he would stay tonight.

Okay, you try and get some rest.

In the early hours of the next morning our patient’s sons called the nurses in when they couldn’t hear their father’s breathing. The nurse confirmed that our patient had died. His wife wasn’t able to be with him at the time of death but she was picked up by her son and came in to help change him into his selected clothes.